This Refund Policy applies to services purchased from XF Tech Service through xftechservice.online or direct invoicing. By purchasing any service, you acknowledge and agree to this policy.

Our goal is to provide clear, fair, and transparent service terms while protecting both clients and business operations.

1. Refund Window

Clients may request a refund within 30 calendar days from the original purchase date, subject to the terms below.

Refund eligibility depends on service status, work completed, deliverables provided, third-party costs, and contractual scope.

2. Non-Refundable Items

The following are generally non-refundable:

• Third-party platform fees, software subscriptions, hosting, domains, licenses, and plugin/app costs
• Advertising spend and media purchases
• Payment processor fees where non-recoverable
• Completed consulting calls or strategy sessions already delivered
• Custom assets already delivered (where substantial work is completed)

3. Service Status and Partial Refunds

3.1 Before Work Starts

If no work has started and no billable setup costs have been incurred, a higher refund amount may be available, minus non-recoverable processing/administrative charges where applicable.

3.2 After Work Starts

Once work has begun, refunds are typically partial and may be reduced based on:

• Time spent and labor performed
• Project phase completed
• Deliverables created or shared
• Operational and administrative costs already incurred

3.3 Completed Work

Services or milestones marked complete are generally non-refundable.

4. Monthly and Recurring Services

Monthly retainers, subscriptions, or recurring service fees are generally non-refundable once the billing cycle begins.

• Cancellation requests apply to future billing cycles unless otherwise agreed in writing
• Work performed during the active cycle remains billable
• Late cancellation may result in an additional cycle charge if already processed

5. Revisions vs. Refunds

In many cases, we prioritize correction through revisions rather than immediate refund. If your concern is tied to scope, style, or implementation, please submit specific revision requests first.

Refund decisions may consider whether revision opportunities were reasonably provided and used.

6. Chargebacks and Payment Disputes

Before initiating a chargeback, contact us so we can attempt a direct resolution. Unauthorized or bad-faith chargebacks may result in service suspension and documentation submission to payment processors.

We reserve the right to contest chargebacks with evidence including project files, communications, approvals, and delivery records.

7. How to Request a Refund

Submit refund requests in writing to support@xftechservice.online with:

• Full name and business name (if applicable)
• Order date and service purchased
• Reason for request with relevant details
• Any supporting screenshots or documentation

We may request additional details to verify and process your request.

8. Review and Processing Timeline

Refund requests are reviewed case-by-case. If approved, processing times depend on your payment method and provider, and may take several business days after approval.

• Approval decisions are based on this policy and project documentation
• Approved refunds are returned to the original payment method where possible
• Banking/payment processor delays are outside our direct control

9. Service Suspension or Termination

If a project is suspended or terminated due to non-payment, abuse, refusal of cooperation, policy violations, or breach of agreement, refunds may be denied in full or part at our discretion consistent with applicable law.

10. Policy Changes

We may update this Refund Policy at any time. Changes are effective when posted. Purchases are governed by the version in effect on the purchase date unless otherwise required by law.

11. Contact Information

XF Tech Service

Email: support@xftechservice.online

Phone: +1 (385) 200-3346

Address: 2346 Distinctive Drive, Colorado Springs, CO 80920

Business Hours: Mon–Fri, 9am–6pm (Mountain Time)